Return and Refund Policy

At Ladies Purses, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and our processes.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The return request must be made within 7 days of receiving the item.
  • Proof of purchase (e.g., order receipt or confirmation email) must be provided.

Non-Returnable Items

The following items cannot be returned:

  • Items damaged due to misuse or mishandling.
  • Sale or clearance items.
  • Customized or personalized products.

Return Process

To initiate a return, please follow these steps:

  • Contact us via email at info@ladiespurses.pk or WhatsApp at +92 300 9255330 or +92 370 8754744.
  • Provide your order details and the reason for the return.
  • Ship the product to our return address: Unique Gadgets, Shop # 110, Central Plaza Near Gul Plaza Saddar, Karachi, Pakistan.
  • Ensure the item is securely packed to avoid damage during transit.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

  • Refunds will be issued to your original payment method within 7-10 business days.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or through another agreed-upon method.

Exchanges

We offer exchanges for defective or damaged items. If you need to exchange a product, please contact us within 7 days of receiving it.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Shipping costs are non-refundable.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us: